Credits and plans on Tatany pay for runs of the AI tattoo generator. If something you bought did not work out for you, this page explains when we can give the money back and how to ask.
Refund Eligibility
A refund is possible when your request meets two conditions:
- You contact us no later than 7 days after the original purchase or the first charge of a subscription.
- You have not made meaningful use of the paid features on the account.
How to Request a Refund
Write to support@tatany.app with:
- The login email of the Tatany account that paid
- Your receipt or order reference, when one is at hand
- Optionally, a sentence or two on what went wrong
Processing Time
Approved refunds go back to the card or payment method used at checkout. Your bank or card issuer typically needs 5-10 business days to show the money in your account.
Non-Refundable Cases
Refunds are normally declined for:
- Accounts that have already spent a substantial share of their paid credits or produced a large number of generations
- Renewal charges for a subscription when the request arrives after the 7-day window
- Purchases of one-time credit packs, except where the law requires a refund
- Accounts that violate the Terms of Service or abuse refund requests
Subscription Cancellation
Cancelling stops the next renewal and can be done at any time. It does not, by itself, return money for charges that have already gone through.
Chargebacks
Please talk to our support team before disputing a charge with your bank; most billing problems are quicker to fix directly. While an unresolved chargeback is being reviewed, we may limit access to the account.
Statutory Rights
Any mandatory consumer protection granted by your local law still applies in full; this page does not limit it.
Questions about refunds can be sent to support@tatany.app.